^^Plans provided by M1

The following may be not clear enough fot you to read. You can refer to this link for detal http://m1.com.sg/broadband/m1bb.htm







http://m1.com.sg/broadband/m1bb.htm
M1 Broadband Service Terms & Conditions
1. Upon application of an M1 Broadband service, customer is required to purchase a 3G SIM card to be used with a Broadband device ("Device") which is available from M1 at a monthly fee of $10.70 (including GST). The monthly fee (for one Broadband device) will be waived until 31 December 2008. The Device can only be used with the M1 3G SIM card.
2. Customers are required to keep the Device in good condition in accordance with the instructions given. M1 will remain the owner of the Device at all times. Customer must not modify or allow anyone to modify the Device. The following charges apply in relation to the Device:

Types of Broadband Device Charges (if applicable) Charges(including GST)
Lost / Damage of Device $374.50 each
Lost / Damage of Device Components $21.40 each
Device Swap / Upgrade Fee $21.40 each

3. The following charges apply if the 3G SIM card is used for voice calls, outgoing SMS or Data Services:

Local Airtime Charges Peak Hours (Mon - Sat, 9am - 9pm)
1st min. at 21.4￠, 2nd min. onwards at 10.7￠

Off-Peak Hours (Sun, Public Holidays, Mon - Sat, 9pm - 9am)
5.35￠ per min

Charged by 1st min. block, followed by 6 sec. block
Video Call Charges 16.05￠ per min. (charges apply in blocks of 1 min.)
SMS Charges 5.35￠ per SMS



4. The Broadband usage benefit is applicable to local usage only. For roaming usage, foreign operators' 3G / GPRS rates apply.
5. Customer has to subscribe to M1's Broadband service for an initial period of 6 months ("Initial Period"). In the event that the customer prematurely terminates the Broadband service on or before the Initial Period, customer will have to pay M1 for subscription on a pro-rated basis for the remaining months of the Initial Period based on M1's non-promotional rate of the Broadband service. Customer is not allowed to temporarily disconnect M1's services before completion of the Initial Period.
6. Customer who defaults on payment of his M1 bill and is terminated by M1 before completion of the Initial Period, will have to pay the amount as stated in Clause 5 herein. Customer will need to return the Device in good working condition to M1 (if applicable) within 7 days of termination, failing which the Device will be considered as lost and customer is liable to pay the relevant charges as stated in Clause 2 herein.
7. If customer chooses to terminate the Broadband service, the termination will only be effective upon return of the Device in good working condition to M1.
8. If customer chooses to change his Broadband plan to any of M1's non-broadband plan, the bill plan change will only be effective upon return of the Device in good working condition to M1.
9. Broadband plans are not eligible for promotion handset prices, with 2-year handset contracts.
10. M1 will not be responsible for any interruption, disruption to or deterioration in the quality, reliability or accuracy of the Broadband service or any technical issue that may arise from or in relation to any Broadband device or hardware that customer may have connected to the Device.
11. M1 does not warrant that the Broadband services will be uninterrupted and/or error-free.
12. All Devices provided to customers by M1 are covered under and subject to the terms of warranty from the relevant manufacturers. M1 is not responsible for any defects of the Device due to manufacturer's or customer's fault and if applicable, any hardware which customers may have connected to the Device.
13. Customers shall ensure that the Device provided with the Broadband service is compatible with their PCtebook's system. M1 will not be responsible should the device fail to work on the customer's PCtebook system.
14. The free data bundle included in your Broadband Plan is limited to 5 GB each month, inclusive of downloading and uploading of any content. Thereafter, the charge will be S$4.28 per GB in blocks of 1 GB for data use up to 50 GB. M1 reserves the right to suspend or terminate customer's Broadband service should the total usage exceed 50GB per month.
15. All M1 Broadband plans exclude voice calls, sms, roaming, international calls and other special services charges.
16. HSDPA/3G/GPRS services are subject to network availability, device capability and other conditions.
17. M1 Broadband service speed might vary depending on coverage, location, devices used network traffic and the type of data being transmitted.
18. Usage charges may vary on your statement as usage shown in the Vodafone device software is only an indication of your usage and not the actual amount chargeable.
19. Any data usage outside of Singapore is not included in the data bundle offered in the M1 Broadband Plans.
20. M1 shall not be liable for any costs, loss or damage (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your using the Broadband service.

21. M1's usual terms and conditions for the provision of services at www.m1.com.sg shall apply to this contract. In cases of inconsistencies, the above terms shall preva

FAQs 1. What is M1 Broadband? M1 Broadband is a new exciting high speed mobile internet service offered by M1 using HSDPA (High Speed Downlink Packet Access) technology. M1 Broadband offers fixed line internet speeds without the cables. M1 Broadband is up to 56 times faster than dial-up and 9 times faster than current 3G technology peaking at 3.6Mbps. 2. What are the key propositions and differentiators and of M1 Broadband service as compared to other fixed broadband service? • M1 Broadband service is available Everywhere in Singapore • Competitive price plans closely matching fixed broadband plans with no fixed line charges. • Simple to use devices that caters to individuals, family and groups. • Free use of devices without any device contract. • Devices that can be used on fixed locations as well as on the move and caters to both Home and Office users • Devices caters to both PCs and Laptops • Free Delivery to anywhere in Singapore • Roaming to over 14 networks and countries. 3. What is HSDPA? High Speed Downlink Packet Access (HSDPA) is a technological evolution of 3G, and provides for faster data transfer speeds and reduced latency for users. 4. What is the difference between HSDPA and 3G? HSDPA is the next evolutionary step in our 3G network. HSDPA provides download speeds up to 9 times faster than 3G. With the HSDPA, you will experience peak speeds of up to 3.6Mbps. As M1 Broadband products are backwards compatible you will be able to take advantage of M1’s 3G network, providing download speeds of up to 3.6Mbps and upload speeds of up to 384kbps. You can also use GPRS where 3G coverage is unavailable. 5. How fast is M1 Broadband? With the M1 Broadband 3.6Mbps network, you will experience peak speeds of up to 3.6Mbps. The speed you will experience is determined by a combination of factors. Most important is which network you have connected to. Your device is capable of connecting to several networks, the speeds of which are: • M1 Broadband - Up to max 3.6Mbps download • 3G - Up to max 384Kbps download • GPRS - Up to max 56Kbps download * Speeds may vary depending on coverage, location, network traffic and the type of data being transmitted. 6. Is M1 Broadband available everywhere? Yes. M1 Broadband service is available everywhere in Singapore offering speeds of up to 3.6Mbps at Central Business District and up to 1.8Mbps island-wide. 7. Do I need to have a fixed line to use M1 Broadband service? No. M1 Broadband is a wireless solution that doesn’t require a fixed line, giving you the flexibility of mobility. Therefore there is no additional fixed line subscription to pay. 8. What do I need to access M1 Broadband service? To get up and running with M1 Broadband you need: • Any M1 Broadband Plan subscription with M1 • A M1 Broadband capable broadband device • A PC or Laptop that meets the minimum system requirements To subscribe to M1 Broadband service and get started please call 1800-843-8383 or order online here. You can also visit any M1 Shops. 9. Can I use M1 Broadband overseas? For start M1 Broadband customers can roam on HSDPA over 17 networks and countries and over 50 countries and networks on 3G. No. Country Operator 1 Australia Vodafone Australia 2 Austria Mobilkom (A1) 3 Finland Elisa (Radiolinja Origo Oy) 4 France SFR 5 Germany Vodafone D2 GmbH 6 Hong Kong CSL 7 Hong Kong Hutchison 8 Hong Kong SmarTone-Vodafone 9 Italy Vodafone Omnitel N.V. 10 Japan NTT DoCoMo 11 Japan Softbank Mobile Corp 12 Malaysia Celcom 13 New Zealand Vodafone New Zealand Limited 14 Portugal Vodafone Portugal 15 South Korea KT Freetel 16 Spain Vodafone Spain 17 United Kingdom Vodafone UK 10. What are the new M1 Broadband Plans? M1 Broadband Plans Broadband 512 Broadband 1800 Broadband 3600 Monthly Subscription (S$) $22.42 $38.72 $69.30 Free Data Bundle 5GB 5GB 5GB Download speeds of up to 512Kbps 1.8Mbps 3.6Mbps Free data bundle of 5GB is for local usage only. Every additional 1GB thereafter is charged at $4.28/GB, up to a maximum of 50GB. All plans are inclusive of GST and offer uplink speeds of up to 384kbps.Free registration. 6 months service commitment applies. SIM card purchase of $26.75 required. Roaming as well as any voice and SMS usage will be charged separately. Terms and conditions apply. 11. How can I know when I am reaching 5GB limit? Using VMC software you can have a rough indication of your usage or you can call our customer Service Hotline at 1627 for Info. 12. Is 5GB usage for both downlink and uplink of data? Yes. It's for both. 13. What can I do with 5GB data? The 5GB free bundle data is considered more than sufficient for the majority of customers. As an example, 5GB data can be used to retrieve over 51,000 emails per month, surf over 17,000 web pages or download more than 3,000 songs*. * Assuming 100Kb per email, 300Kb per web page and 1.5Mb per song. 14. How many MegaBytes (MB) is 5 Gigabytes (GB) ? 5,000 MB (i.e 5,120,000 kilobytes ) is 5GB. 15. The Vodafone software shows my usage below 5GB but my bill stated I have to pay additional $4. How is that possible? The software only provides a rough indication of your usage. 16. Is subsequent charge above 5GB at per 1GB block? Yes, subsequent charges are in 1 GB block. 17. How much do I need to pay if I use Voice and SMS on my Broadband SIM card? Following charges apply. Local Airtime Charges Charged by 1st min. block, followed by 6 sec. block only • Peak Hours (Mon – Sat, 9am – 9pm) 1st min. at 21.4¢, 2nd min. onwards at 10.7¢ • Off-Peak Hours (Sun, Public Holidays, Mon – Sat, 9pm – 9am) 5.35¢ SMS Charges 5.35¢ per SMS 18. Can I subscribe the new broadband plans as Value Added service on my current SIM card with M1? No. The new Broadband Plans are not offered as a Value Added service. 19. Can I subscribe to other Value Added services like Multi-Sim, IDD, Roaming, Blackberry, Bye Bye Ring Ring, CLIP services with the new Broadband Plans? Except for Blackberry VAS and Multi SIM VAS, you can subscribe to all the other Value Added services including Roaming and IDD.

1. What is the Vodafone Mobile Connect USB Modem? Vodafone Mobile Connect USB Modem is a super fast and super simple modem that can be plugged into any PC or Laptop to provide Internet connection up to 3.6Mps speed over M1’s new HSDPA (High Speed Downlink Packet Access) network. 2. Can I install the Vodafone Mobile Connect USB Modem myself? The Modem installs the software by itself once you have plugged into the PC or Laptop. There are no other CD-ROMs for you to use for the installation. 3. What the minimum requirements for my PC or Laptop for it to work with the Vodafone Mobile Connect USB Modem? • Laptop/desktop computer with a available USB port ( USB 2.0 recommended) • Microsoft Windows® 2000 (SP2), Windows® XP or XP Pro Operating Systems or Windows Vista • 32 MB of system memory, 64 MB recommended • 100 MB hard disk storage 4. Can I use the Modem with my Apple Laptops or PCs? The Vodafone Mobile Connect USB Modem works well with the following Apple Laptops and PCs. • Intel MacBook, Intel MacBook Pro, iMac, Mac mini, PowerBook, iBook, Mac Pro, G5, G4 and G3 PowerMac with an available USB port • MAC OS 10.3.5 or later (10.4.8 or above recommended.) 5. Can I use the Vodafone Mobile Connect USB Modem overseas? Yes. You can use the modem overseas as long as there is HSDPA/3G/GPRS coverage. 6. Whenever I am connected to the Internet using the modem, it shows I am connected at 3.6Mbps speed. Is that correct? Even though it shows you are connected at 3.6Mbps, it depends on which broadband plan you are on. The speed might vary according to the broadband plan you are on. 7. Can the Internet connection using the Vodafone Mobile Connect USB Modem be shared with my family? The modem can be used on any PC or Laptop (that meets the minimum requirements) and it is portable. However the internet connection cannot be shared. The 3G Broadband Router will be more suitable for this use as the Internet connection can be shared. 8. Where can I find new software upgrade for the Vodafone Mobile Connect USB Modem? New software upgrades for the modem and other devices will be available through our website at www.m1.com.sg/broadband. 9. Where can I get help on the installation of the modem? Call M1 Customer Service at 1627. Enterprise Customers call 1622 or send feedback online.

1. With which devices can I use Vodafone Mobile Connect? You need a laptop with the following system requirements: • Windows XP, XP Pro, Windows2000 (SP2) or Windows Vista • Type II PC Card slot with cardbus interface • Minimum free hard disk space of 100 MB • Memory: 32 MB RAM minimum, 64 MB recommended 2. How do I get started? To start, you need to install the Vodafone Mobile Connect software using the CD-ROM provided in your Vodafone Mobile Connect Kit. The Vodafone client software can be installed on end-user laptops and standalone PCs. 3. Can I manually select a GPRS or 3G connection? Yes, you can manually override the automatic service selection by setting the “Connection Type” in the Profile Manager (Tools > Profiles > Profile Manager). 4. How can I manage my connections to 3G or GPRS? What are profiles? Go to "Tools" on the Vodafone Mobile Connect software. Select and . You will then be asked to select which profile you'd like to edit. Select the profile <3g> and click OK. On the "Profile Manager", edit the profile screen and click "Next". To change your connection options, only edit the "Service" field and click "Next". 5. How do I change the language support setting? Uninstall the client software and reinstall. Selection of language is at the installation stage. 6. How do I change the M1Network setting? The network setting should be the country in which the SIM is homed. To change the configuration, you will have to uninstall the client software and reinstall. 7. What is the maximum number of characters in an SMS text message? It’s 160 characters. However, the software will allow you to input a longer message, which will then be divided up and sent as multiple SMS text messages. 8. Why am I able to receive emails, but am unable to send them? I keep getting strange ‘relay’ emails sent back to me. Your ISP may be blocking external access to its SMTP (sending) email server. Please check with your ISP. 9. How do I back up my contact list? You can back up your contacts by exporting them to a comma-separated text file, which will automatically have the file extension '.csv'. Follow this procedure: • Go to the menu in your Vodafone Mobile Connect software • Select • Select • Give your backup file a name – this should get the .csv extension 10. How do I get all my mobile phone numbers into the Vodafone Mobile Connect software for use with SMS without having to re-type each number? From the File menu on the Vodafone Mobile Connect software, click 'Import contacts' from SIM card. 11. Can I use GPRS and SMS at the same time? You can, but you need Windows 2000 or Windows XP to do that. This feature is called "Multiplexing" and is not supported on Windows NT4, 98SE or ME. 12. Can the Option 3G data card (Quad Band) be used on an Apple Macintosh computer? The current software does not work on the Macintosh operating system. 13. How can I check how much data I've used? Click on the Usage tab on the Vodafone Mobile Connect software and you will be able to see the approximate amount of your data usage - total of what you have sent and received during the current dial-up session. However, do take note that Vodafone Mobile Connect uses advanced compression software and so does your mobile phone network. Thus the software provides only an indication of your usage and not the actual amount. Network 14. What are the different connection types on the Vodafone Mobile Connect Card? You can choose from four connection options: • 3G Preferred HSPPA or 3G will be detected wherever it is available. If there is no HSPPA/3G signal, the Vodafone Mobile Connect software will connect to GPRS, if available. • 3G Only Vodafone Mobile Connect will only search for 3G service. If no 3G signal is detected, no connection will be made. • GPRS Preferred GPRS will be detected wherever it is available. If no GPRS signal is detected, Vodafone Mobile Connect software will try to connect to 3G. • GPRS Only Vodafone Mobile Connect will only search for GPRS service. If no GPRS signal is detected, no connection will be made. 15. How do I know whether I am on the 3G or GPRS network? The network indicator is located in the bottom left status bar on the Vodafone Mobile Connect software. This will display either 3G or GRPS, as well as the signal strength. 16. What happens when I am in an area that does not have 3G coverage? To ensure a smooth surfing experience, you may select “Prefer 3G, but also allow GPRS network” in your Profile. The device will automatically switch to GPRS connection if there is no 3G coverage. 17. How do I get back onto the 3G network if I am downgraded to GPRS during a session? You will need to start a new data session by disconnecting from GRPS and clicking on the Connect button. The software should revert to 3G for a new session, if 3G Preferred is the profile selected and 3G coverage is available. 18. What do the LED lights represent? Your Vodafone Mobile Connect data card shows you its network status with a small coloured light. This LED is a handy way of seeing at a glance your current connection type. LED Status Connection Type Roaming 19. Will I be able to use Vodafone Mobile Connect when travelling abroad? Yes, the 3G/GPRS data card is a quad-band device (900/1800/1900/2100MHz) that will enable you to connect to any overseas network with which M1 has a roaming agreement. In addition, you can roam with Vodafone networks at only $0.0105/KB.* Please refer to the list of data roaming destinations. 20. How do I use Vodafone Mobile Connect overseas? Go to ‘Tools>Select Network’ in the Vodafone Mobile Connect software and choose Manual to see the various networks that support 3G/GPRS connections. Once selected, you may refer to the status bar at the bottom of the window, which will display the network you are on as well as the signal strength. Please ensure you select a network that has a roaming agreement with M1. Check the list of Vodafone networks to see where you can enjoy the rate of $0.0105/KB.* * Charges are based on 10KB blocks. Applicable for SunSurf Mobile with roaming subscription. Virtual Private Networks 21. How do I download VPN client software? Your corporate IT manager will make the VPN client software available to you. If problems persist with downloading, then contact your corporate IT helpdesk or IT manager. 22. How do I create the VPN shortcut in my Vodafone Mobile Connect software? From the Vodafone Mobile Connect screen, select Tools > Options > Programs > VPN > Other and browse for your VPN client program. Press OK and you will see a shortcut VPN icon on the Vodafone Mobile Connect software. 23. What do I do if I cannot get access to my corporate applications? • Check that you can connect over 3G/UMTS or GPRS by clicking the Connect button. • Check that you can connect to your corporate network by clicking the VPN button. • Take note of any VPN error messages. • If the problem persists, contact your corporate IT helpdesk or IT manager and report any error messages with the fault. 24. What do I do if my application hangs when connected using VPN? Check that you have a 3G/UMTS or GPRS signal indicated on the Vodafone Mobile Connect software. Check that the 'Send' and 'Receive' character counts have not permanently halted. To view these, click on the Usage button on the Vodafone Mobile Connect Software. If the problem persists, contact your corporate IT helpdesk. 25. How do I access the corporate network? You must invoke the VPN client (recommended by your corporate IT manager). 26. I have a 3G/UMTS/GPRS connection, but I cannot get VPN working. Why? Sometimes it is possible that the authentication server is busy or down and the VPN service is consequently unavailable. Retry after a few minutes. If the problem persists, report the fault to your corporate IT helpdesk.

1. What is the 3G Broadband proposition? The 3G Broadband Router proposition is a new addition to M1's data proposition portfolio that extends the use of Vodafone Mobile data card (VMCC) from individual to group connectivity. The primary objective is to satisfy connectivity needs for efficient and effective mobile and remote team working. It provides shared access for mobile group working. It enables the creation of a working environment where everyone contributes actively in real time, wherever they are, without wires! 2. What is the 3G Broadband solution made up of? 3G Broadband Router is a joint solution that is consisted of two individual hardware devices: Vodafone Mobile Connect data card (VMCC) – provided by M1. Linksys Wireless – G Router for 3G/GPRS Broadband – developed by Linksys. 3. Who is Linksys? Linksys is a division of Cisco Systems, Inc., the world’s leading home networking company. 4. Are Vodafone Mobile Connect data cards targeted at the same type of customers as the 3G Broadband solution? No, the VMCC is primarily targeted at individual business users. On the other hand, the 3G Broadband Router solution is primarily targeted at remote/mobile business teams and groups. It provides shared access for mobile group working. 5. How will the 3G Broadband Router solution benefit my business overall? The 3G Braodband Router solution makes multi-user wireless connectivity possible, enabling a team to work as effectively and efficiently away from their desks - as they can in their own office! It enables mobile teams to work together out of their offices more productively, cost-effectively and conveniently. 6. What are the specific benefits of the 3G Broadband Router solution? The key benefits to the customers are: Freedom: it’s portable, easy to set up, and provides access to multiple users. Flexibility: shared group access, multiple means of connection, and supporting multiple devices. Security: proven technology, low IT support, and compliant with current standards. 7. What services does the 3G Broadband Router solution offer? The 3G Broadband Router solution offers: • Shared access to the HSPPA/3G/GPRS network. • Secure access to personal office applications: corporate intranet, e-mail, internet, corporate applications, etc. • Private local network for multiple users: allows local file sharing, team member communication and connection to peripheral devices (e.g. printer). • Emergency Back Up: If fixed network connection is lost, 3G Broadband Router can connect and restore Internet connection over the 3G/GPRS network. 8. How many devices can share data connection using the 3G Broadband Router? The 3G Broadband Router provides wired connection for up to 5 devices. The 3G Broadband Router can connect multiple devices over WLAN as well as HSPPA/3G/ GPRS. However, for optimal performance over HSPPA/3G/ GPRS, up to five devices or users are recommended. 9. Can I add more devices? Yes, it is possible to attach more hubs and switches to create as big a network as you need. 10. Will the 3G Broadband Router solution be cost-effective? Yes, the 3G Broadband solution allows business teams to share a single 3G/ GPRS connection. 11. What other features does the 3G Broadband Router solution offer? The Router solution: • Supports the latest WLAN standards • WLAN coverage is up to 30 meters • Protected by the latest security technology 12. Setting up and configuration I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.” If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps): 1. Click File. Make sure Work Offline is NOT checked. 2. Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones. 3. Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button. 13. What should I do if I am not able to get the web configuration screen for the Router? You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet Explorer. Or remove the dial-up settings on your browser. Check with your browser documentation, and make sure that your browser is set to connect directly and that any dial-up is disabled. Make sure that your browser is set to connect directly and that any dial-up is disabled. For Internet Explorer, click Tools, Internet Options, and then the Connection tab. Make sure that Internet Explorer is set to Never dial a connection. For Netscape Navigator, click Edit, Preferences, Advanced, and Proxy. Make sure that Netscape Navigator is set to Direct connection to the Internet. 14. How can I test my Internet connection? A) Check your TCP/IP settings. For Windows 98SE, Me, 2000, and XP: • Refer to Windows Help for details. Make sure is selected in the settings. B) Open a command prompt. For Windows 98SE and Me: • Click Start and Run. In the Open field, type command. Press the Enter key or click the OK button. For Windows 2000 and XP: • Click Start and Run. In the Open field, type cmd. Press the Enter key or click the OK prompt, type ping 192.168.1.1 and press the Enter key. • If you get a reply, the computer is communicating with the Router. • If you do NOT get a reply, please check the cable, and make sure Obtain an IP address automatically is selected in the TCP/IP settings for your Ethernet adapter. button. In the command C) In the command prompt • Type ping followed by your Internet or WAN IP address. Hit the Enter key. The Internet or WAN IP Address can be found on the Status screen of the Router’s web-based utility. For example, if your Internet or WAN IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press the Enter key. • If you get a reply, the computer is connected to the Router. • If you do NOT get a reply, try the ping command from a different computer to verify that your original computer is not the cause of the problem. D) In the command prompt, to test the activity of Internet connection: • Type ping www.yahoo.com and press the Enter key. • If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the ping command from a different computer to verify that your original computer is not the cause of the problem. • If you do NOT get a reply, there may be a problem with the connection. Try the ping command from a different computer to verify that your original computer is not the cause of the problem. 15. What if I forgot my password, or the password prompt always appears when I am saving settings to the Router? • Reset the Router to factory default by pressing the Reset button for 10 seconds and then releasing it. • If you are still getting prompted for a password when saving settings, then perform the following steps: 1. Access the Router’s web-based utility by going to http://192.168.1.1 or the IP address of the Router. Enter the default password admin, and click the Administration => Management tab. 2. Enter a different password in the Router Password field, and enter the same password in the second field to confirm the password. 3. Click the Save Settings button. 16. How do I set the Router to factory default to start the equipment if installation fails? Hold the Reset button for 10 seconds and then release it. This will return the password, forwarding, and other settings on the Router to the factory default settings. In other words, the Router will revert to its original factory configuration. If necessary, obtain and flash the latest firmware release that is readily available on the Linksys website, www.linksys.com/international. Functions of 3G Router 17. What is the maximum number of IP addresses that the Router will support? The Router will support up to 253 IP addresses. 18. Does the Router support any operating system other than Windows 98SE, Windows Millennium, Windows 2000, or Windows XP? Yes, but Linksys does not, at this time, provide technical support for setup, configuration or troubleshooting of any non-Windows operating systems. 19. Will the Router function in a Macintosh environment? Yes, but the Router’s setup pages are accessible only through Internet Explorer 4.0 or Netscape Navigator 4.0 or higher for Macintosh. 20. What are the advanced features of the Router? The Router’s advanced features include advanced wireless settings, filters, access restriction policies, port forwarding, advanced routing, and DDNS. 21. Can I run an application from a remote computer over the wireless network? This will depend on whether or not the application is designed to be used over a network. Consult the application’s documentation to determine if it supports operation over a network. Connectivity 22. Where is the Router installed on the network? In a typical environment, the Router is installed between the cable/DSL modem and the LAN. Plug the Router into the cable/DSL modem’s Ethernet port. 23. How do I resolve issues with signal loss? There is no way to know the exact range of your wireless network without testing. Every obstacle placed between the Router and a wireless PC will create signal loss. Lead glass, metal, concrete floors, water and walls will inhibit the signal and reduce range. Start with the Router and your wireless PC in the same room and move it away in small increments to determine the maximum range in your environment. You may also try using different channels, as this may eliminate interference affecting only one channel. 24. Why is it that I have excellent signal strength, but I cannot see my network? Wireless security is probably enabled on the Router, but not on your wireless adapter (or vice versa). Verify that the same wireless security method and passphrase/keys are being used on all devices of your wireless network. 25. How many channels/frequencies are available with the Router? There are eleven available channels, ranging from 1 to 11, in North America. There are thirteen available channels, ranging from 1 to 13, in most of Europe. There may be additional channels available in other regions, subject to the regulations of your region and/or country. 26. How do I connect to the mobile network? There are three options available to connect to the mobile network. The first option is to power on the Router with the Vodafone Mobile Connect Card inserted. Then press the 3G/GPRS Connect/Disconnect button on the front panel of the Router. The Router will connect to the mobile network via the Vodafone Mobile Connect Card. If this is successful, the 3G/GPRS LED on the Router will light up. The second option is to log onto the Router via the Web-based Utility. On the first screen you see, the Basic Setup screen, click the Connect button near the top of the screen. The Router will connect to the mobile network via the Vodafone Mobile Connect Card. If this is successful, the Mobile Connection line will say, “Connected” instead of “Disconnected.” The third option is to enable the Router’s Auto Connect feature. This will enable the Router to automatically connect to the mobile network whenever it is powered on. As with the second option, this can be done using the Web-based Utility of the Router. On the first screen you see, the Basic Setup screen, click the 3G/GPRS Network tab. On the 3G/GPRS Network screen, there is an Auto Connect option at the top of the screen. Click the Enable radio button, and then click the Save Settings button. After the webpage has refreshed, click the Basic Setup tab. On the Basic Setup screen, click the Connect button to connect to the mobile network. The next time the Router is powered on, it will automatically connect to the mobile network. 27. What do the indicator LEDs signify on the Router and Vodafone Mobile Connect Card? • *POWER – This green LED will be solidly lit when the Router is powered on. • *ETHERNET – Each of these green LEDs will be solidly lit when there is an active connection to the corresponding Ethernet port of the Router. Each LED flashes when there is network traffic passing through the corresponding port. • *WIRELESS – This green LED will be solidly lit when the Router is connected to the Wireless-G (802.11g) and/or Wireless-B (802.11b) network. The LED flashes when there is network traffic passing through the wireless connection. • *DMZ – This green, De-Militarised Zone (DMZ) LED will be solidly lit when the Router’s DMZ function is active. The DMZ function allows one local computer to be exposed to the Internet. • *HSPPA/3G/GPRS – The 3G/GPRS LED flashes as the Router connects to the mobile network. It is solidly lit when the connection is established. The LED lights up blue if the Router connects to a 3G/GPRS network. The LED lights up green if the Router connects to a GPRS network. • If the LED quickly flashes, alternating between blue and green, and the Router does not have a connection to the mobile network, then either the Router’s PIN code is incorrect, or there is no M1 3G SIM card inserted when you push the 3G/GPRS Connect/Disconnect button. 28. Why does the Power LED keep flashing? The Power LED flashes when the device is first powered up. Meantime, the system will boot up itself and check for proper operation. After finishing the checking procedure, the LED stays solid to show that the system is working fine. If the LED keeps flashing after this time, the device is not working properly. Try to flash the firmware by assigning a static IP address to the computer, and then upgrade the firmware. Try using the following settings, IP Address: 192.168.1.50 and Subnet Mask: 255.255.255.0. 29. How do I know which Vodafone Mobile Connect Card I am using? Remove the Vodafone Mobile Connect Card from the Router, and then look on the back of the card. You will see “Option Model GT 3G Quad” which is currently sold at M1 Shops. 30. How do I know which mobile network I am using? Log onto the Router via the Web-based Utility at http://192.168.1.1. The username and password should be admin unless you have changed them. Click the Status tab, and then click the 3G/GPRS tab. In the Mobile Network Status section, on the Network Name line, you will see the name of the network you are currently using. 31. The connection to the mobile network drops or frequently changes from 3G/GPRS to GPRS. How do I control this? Log onto the Router via the Web-based Utility at http://192.168.1.1. On the first screen you see, the Basic Setup screen, there are three Service options listed near the top of the screen. You should select the one that is appropriate for your location and preferences. • *HSPPA/3G/GPRS – The Vodafone Mobile Connect Card will use the HSPPA/3G/GPRS mobile network when it is available. When the signal strength from the GPRS network is significantly stronger than the HSPPA/3G/GPRS signal, the Vodafone Mobile Connect Card will use the GPRS network. This could result in a card changing networks frequently in areas of mixed coverage. • *HSPPA/3G/GPRS Only – The Vodafone Mobile Connect Card will only use the 3G/GPRS mobile network. It will not connect to the GPRS network. You should use this option if you want to prevent the card from frequently changing networks. However, if there is no 3G/GPRS mobile network coverage, then the card will not be able to connect to the network. • *GPRS Only – The Vodafone Mobile Connect Card will use the GPRS mobile network. It will not connect to the 3G/GPRS network. You should use this option if you want to prevent the card from frequently changing networks. However, if there is no GPRS mobile network coverage, the card will not be able to connect to the network. 32. How can I check if the Vodafone Mobile Connect Card is functioning well? You need to access the GUI of the WRT54G3G in order to verify if the card can really be detected or not. The detailed information can be found on the STATUS – 3G/GPRS Card Status. If the 3G datacard is working, you should be able to see the Model, revision and firmware of the 3G card. Alternatively, you can also use the PCMCIA slot of your notebook to check if the card is still functioning. Once the 3G card is inserted, the computer must be able to detect it. You need to see a Found New hardware Window. Otherwise, the 3G card is considered faulty. Firmware Upgrade 33. Where can I upgrade the firmware? To upgrade the firmware with the latest features, please click here. 34. How can I upgrade new Router firmware? To upgrade the Router’s firmware, use the Administration - Firmware Upgrade tab of the Router’s web-based utility. If the Router’s Internet connection is working well, there is no need to download a newer firmware version, unless that version contains new features that you would like to use. Downloading a more current version of Router firmware will not enhance the quality or speed of your Internet connection, and may disrupt your current connection stability. 35. The firmware upgrade has failed. The Power LED is flashing. What can I do? The upgrade could have failed for a number of reasons. Follow these steps to upgrade the firmware and/or make the Power LED stop flashing: • If the firmware upgrade failed, use the TFTP program (it was downloaded along with the firmware). Open the pdf that was downloaded along with the firmware and TFTP program, and follow the pdf’s instructions. • Set a static IP address on the PC; refer to FAQ no. 2 – 4 on steps to set a static IP address. Use the following: • IP address settings for the computer you are using: • IP Address: 192.168.1.50 • Subnet Mask: 255.255.255.0lity. • Gateway: 192.168.1.1 • Perform the upgrade using the TFTP program or the Administration tab of the Router’s web-based utility.